FiberMaster runs insurance repairs and walk-in car care across its branches from one system, with a money trail its accountant can trust.
FiberMaster- Industry
- Automotive & Fleet
- Type
- Enterprise systems
- What we built
- Enterprise app, LINE CRM, Billing
- Context
- Garage system: admin, staff and LINE customer apps, billing, loyalty, commission and parts
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What they set out to do
FiberMaster is two businesses under one roof: insurance repairs that run on claim numbers, quote rounds and document checklists, and walk-in car care that works like a shop counter. The apps they had looked after customers and cars, but not the insurance paperwork, the separate branches, or money an accountant could trust, and a lot still lived in spreadsheets.
Where they are now
One back office for repair orders, pricing, parts, invoices, commission and loyalty. A phone-friendly app for the staff at each branch. And an app inside LINE where customers see their points, their cars and their service history. Receipts and tax invoices always match what was charged.
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